WHAT EMBROIDERY FORMATS DO YOU PROVIDE?

AZDIGITIZING  DOES NOT DIGITIZE IN ONE PARTICULAR PROGRAM, WHICH ALLOWS US TO PROVIDE A VAST ARRAY OF EMBROIDERY FORMATS. SOME OF MORE POPULAR FORMAT TYPES WE PROVIDE ARE THE FOLLOWING: DST, EMB, EXP, NGS, MLS, CND, BARUDAN, TAJIMA, HAPPY, ZSK, PES, HUS, JEF, XXX. IF YOU DO NOT SEE YOUR FILE TYPE LISTED PLEASE LET US KNOW SO THAT WE CAN MAKE SURE THAT WE CAN OUTPUT TO YOUR SPECIFIED MACHINE.

WHAT TYPES OF ART FILES DO WE ACCPET?

WE CURRENTLY ACCEPT THE FOLLOWING LIST OF FILES TYPES: DOC, PDF, XLS, JPG, DST, EXP, AI, EPS, NGS, GIF, EMB, DOCX, XLSX, CDR, BMP, TIF, ZIP, PSD.

WHAT IS THE DIFFERENCE BETWEEN AN EDIT AND A REVISION?

AN EDIT IS A CORRECTION TO THE DIGITIZING FILE FOR A QUALITY PURPOSE OR PERHAPS A COLOR CHANGE IS NEEDED. A REVISION USUALLY OCCURS WHEN THE ORIGINAL DESIGN/ARTWORK IS CHANGED IN ANY WAY AFTER THE DESIGN HAS BEEN DIGITIZED TO MATCH THE PROVIDED ARTWORK. EDITS ARE NORMALLY FREE, WHEREAS A REVISION MAY CONSTITUTE A NEW CHARGE TO MAKE THE REQUESTED CHANGES, WHICH PRIOR APPROVAL IS OBTAINED BEFORE THE REVISION IS DONE.

ARE COLOR CHARTS INCLUDED WITH THE DESIGNS?

YES, EVERY DIGITIZED DESIGN WILL BE SENT WITH A COLOR CHART AS A PDF FILE.  HOWEVER, PLEASE NOTE THAT THE COLOR CHART IS NOT INTENDED TO PERFECTLY ILLUSTRATE THE IDENTICAL COLORS IN YOUR DESIGN.  THE COLOR CHART IS INTENDED TO BE A GUIDE TO ILLUSTRATE WHERE THE VARIOUS COLOR THREAD STOPS ARE LOCATED IN THE DESIGN.  WE ALWAYS ADVISE OUR CUSTOMERS TO MATCH UP THE EXACT THREAD COLORS WITH THEIR EMBROIDERY COMPANY.

PAYPAL BILLING

PAYPAL IS A TRUSTED LEADER IN ONLINE PAYMENTS. WE PROVIDE THE OPTION TO USE PAYPAL FOR CLIENTS WHO HAVE PAYPAL ACCOUNTS OR WOULD PREFER TO PAY WITH THEIR CREDIT CARD THROUGH THE PAYPAL SYSTEM.

WHAT IS THE TURN-AROUND TIME TO RECEIVE AN ORDERED EMBROIDERY FILE?

OUR STANDARD TURN-AROUND TIME IS THE NEXT BUSINESS DAY BY MIDNIGHT PST (1 BUSINESS DAY) STARTING FROM THE TIME WE RECEIVE BOTH YOUR PAYMENT AND ARTWORK.  IN SOME INSTANCES, THE RETURN TIME MAY BE A FEW ADDITIONAL HOURS IF THERE ARE EXCESSIVE DETAILS CONTAINED WITHIN THE DESIGN.  IF FOR ANY REASON WE ARE UNABLE TO COMPLETE YOUR DESIGN, WE WILL NOTIFY YOU AS SOON AS POSSIBLE.

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